RETURNS
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Earrings are exempt from being returned due to hygiene reasons. Gift cards are also exempt from being returned.
If a fault develops with your purchase, we are happy to refund or exchange up to 6 months after placing your order, including covering the return postage fees. This is within reason and subject to inspection.
Please follow our guidelines to ensure longevity;
As with all precious metals, do not wear in the sea, shower, bath or chlorinated pools. Remove for bed and exercise and avoid contact with creams and perfumes.
Refunds
We are happy to provide refunds, please return your item, including the order number to: Aquila Jewellery, 11 Dukes Lane, Brighton, East Sussex, BN1 1BG. You are liable for the return postage fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@aquilajewellery.com
Exchanges
We are happy to provide exchanges, with the exception of earrings due to hygiene reasons. If you need to exchange for a different size or style, please send us an email at hello@aquilajewellery.com and send your item to: Aquila Jewellery,11 Dukes Lane, Brighton, East Sussex, BN1 1BG. You are liable for the return postage fee. The new product will be sent free of charge within the UK or £9.50 rest of world.
Shipping
To return your product, you should mail your product to: Aquila Jewellery, 11 Dukes Lane, Brighton, East Sussex, BN1 1BG.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.