Frequently Asked Questions

Yes, we hallmark all our jewellery to give you the assurance of quality. The hallmark used represents the majority metal, which means for both silver and gold vermeil, the hallmark will be 925 and for solid gold, either 9k or 14k. You can read more about hallmarking in our blog post here.  

There is an online ring size chart available on the product description page. Just check the
chart and measure your size.

Once you have added the products to the cart, you will find a field before final checkout where you will be asked to enter a promotion or offer code (if any).

Yes, we can personalise jewellery with up to 25 characters depending on the design. This service usually takes around 5 days in addition to the usual shipping times and costs an additional £25. Please use
our contact us form to let us know about your request.

Since all our jewellery is created using precious metals, engraving can be carried out quite easily, as long as there is a smooth surface to engrave. This service is mostly applied to the inside of our bracelets, especially the Agonda hammered silver bracelet which can be found here. 

Please visit our website, choose a product or a collection, select the piece you like, add it to the cart and proceed to checkout.

Delivery depends upon the area or region you live in. We give you an estimated date of delivery by considering all the shipping conditions. Usually within the UK it takes between 3-4 days.

There is a 14 days return policy for Aquila jewellery. You can raise an exchange or refund request over the site by using our contact us form. Due to hygiene reasons,
earrings are non-returnable.

If you receive a defective or damaged piece or a fault develops, we will replace the item up to 6 months from the date of the order.

You can raise an exchange or refund request over the site by using our contact us form. 

Yes, all duties and taxes are payable by the customer. For UK orders the total price at checkout is inclusive of any fees.

Yes, our company does handle worldwide shipping and offers free shipping for all UK orders above
£55. The company offers flexibility in terms of shipping.

The use of materials is based upon the type of item made. All our metals are recycled and we use a combination of solid sterling silver, 14ct gold vermeil,  9ct gold and 18ct gold, ensuring all our pieces are strong & durable.

As with all precious metals, it is advised to not wear our jewellery in the sea, shower, bath or chlorinated pools. Remove for bed and exercise and avoid contact with
creams and perfumes.

Aquila jewellery is designed in Brighton, we then work with a selection of skilled families of
goldsmiths and silversmiths in Indonesia and Asia to produce our range.

For personalising the items, the shipping will take an additional five days’ time. You can choose this option by sending us a message using our contact us form.